Billing
Our Billing Policy
Our Credit Card on File (CCOF) billing policy allows us to streamline the billing process and help our staff focus more on your health, rather than paperwork.
Here’s how it works:
Collection of Information:
At check-in, we will ask you to provide a credit card for billing purposes. This information is securely stored in a fully-compliant, encrypted format in accordance with HIPAA and PCI-DSS standards to ensure the security and confidentiality of your personal information.
Balance Billing:
After your insurance company processes your claim, they will inform us of the remaining patient responsibility portion. We will then bill that amount to your credit card. If there’s no insurance involved, we will bill the total cost of services to your card.
Notification:
Before charging your card, we will send an email notification detailing the amount due, giving you the chance to review the charges. If you have questions or disputes, you will have 10 business days to contact our billing department before the charge is made.
Payment Process:
If we don’t hear from you within the specified timeframe, we will charge the amount to your card and email a receipt to you. If the transaction fails, we will contact you for an alternative payment method.
Updating Information:
If your credit card information changes (e.g., new card, expiration date), we ask that you promptly update this information with us.
Our goal is to make the billing process as smooth and hassle-free as possible while ensuring the privacy and security of your information. If you have any questions about our Credit Card on File policy, please feel free to contact our billing department.